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Margaret Heffernan Margaret Heffernan is an entrepreneur, Chief Executive and author. Her most recent book is Willful Blindness: Why We Ignore the Obvious at Our Peril (Walker & Company).
Articles by Margaret Heffernan
Six business lessons an entrepreneur gleaned from her daughter's first job.
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If your company is riddled with politics, get everyone a very great deal busier.
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Never mind the economic downturn. There are companies finding double and triple-digit growth. What can you learn from them?
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You can easily get coached in talking, presenting, and speech-making. What about listening?
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Great organizations aren't devoid of conflict; they embrace it.
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Here's how you can encourage your staffers to be ethical at work (even if they haven't always been).
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Trying to save time and money by cutting your advisory board? You could find yourself short on both.
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Many employees don't take the vacation time they're given. That's bad for them--and bad for your business.
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If everyone loves your preferred candidate, something is wrong. No hire is perfect and there should be some dissenting voices around the table.
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What a cellular biologist methodically teaches us about management.
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Even when you must close a business, you can leave people with dignity, pride, and a bank balance intact, or you can deny what's happening and leave everyone in disarray.
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Technology is more reasonable than ever, and advice easier than ever to get, so people are innovating all the time, every day. This could transform how you treat employees.
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Too much time in front of a laptop screen in an airless space numbs the mind. Instead bring an old-fashioned, hard-copy book and enjoy the freedom you have to read without interruption.
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In thriving companies, employees are highly committed and tend to stick around, so turnover exists but isn't high. More importantly, at healthy companies you see a lot of movement up through the ranks.
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You don't want your company to be among the walking dead. Know what you offer, to whom, and why.
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If you want to get the best and most from your people, you need to engage with them fully. That means seeing them as equals and being as willing to serve them as they are to serve you.
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Fire an employee with dignity and kindness. Your ability to do so can hugely improve your standing in the business and actually raise morale.
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Internal hires are known quantities. Don't assume they can only do what they have done before.
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What's a fast, and easy way to stoke employee productivity and interest? Tell them how they're doing.
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To build your firm's reputation, treat all job candidates well during and after the interview process.
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